TERMS OF SERVICE FOR PICNICS, HOTEL/ROOM DECORATIONS AND OTHER EVENTS.
*DUE TO THE NATURE OF OUR SERVICES, YOUR BOOKING IS NON-REFUNDABLE
*We will work with you on rescheduling due to weather or emergencies, however any food and/or floral will need to be repurchased. In the event of inclement weather, the day before your event, you have the option of moving your picnic to an indoor location, such as your home or reschedule for another date.
*We will not place our products on wet grass. (You have up to 3 months to reschedule)
*If the winds are more than 10mph, we will not setup the teepee, tent, mini fireplace or umbrella add-ons.
*Not all locations are free to set up picnics, if you choose a location that has a rental fee, that fee is your responsibility.
DEPOSIT: * 50% of total package cost is required at time of booking.
*We do not stay on site during your picnic.
However, if you need us during your picnic or if you need to leave early you can call or text us and we will arrive within 25 minutes. Please do not leave before we arrive, you are responsible for all picnic items until our team returns to your location.
RUSH/SAME DAY BOOKINGS: We recommend booking with us as soon as possible to ensure availability. For rush/same day bookings, there is an extra fee. For 48-72 hours notice, the late fee is $50 and for 24 hours or less, the fee is $75.
ARRIVING LATE: We understand things happen, so please contact us if you will be arriving late. Our picnics start & end at a designated, agreed upon time. We ask that you honor those times, so as not to interfere with another client’s event. We cannot guarantee that your allowed picnic time can be extended.
*We allow a 15-minute grace period.
After that, a late fee of $1 per minute up to an additional 15 minutes. If you are 30+ minutes late, you will be considered a “no-show”, and your picnic will be canceled.
You will forfeit all payments made for your picnic.
*Our services include setup and take down unless otherwise previously discussed.
*Our fee does not include hotel rental accommodation.
*A travel fee may be assessed if your event/decoration is out of our service area.
*All rental items supplied are property of Unforgettable Events unless otherwise stated. If any items are lost or damaged during the rental period, the customer must pay to Unforgettable Events the current replacement cost.